Terms & Conditions

1. About these terms

These terms govern your use of the WINFLEX website and services. By opening an account you agree to them. Please read them carefully.

Until the operator has obtained all required licences from the Gaming Commission of Ghana, the service operates in test mode: no real money is accepted, staked or paid out.

2. Eligibility

You must be at least 18 years old (or the higher minimum age required by applicable law) to register. We verify age and identity and may suspend accounts where verification fails.

You may hold only one account. Accounts are personal and must not be shared.

3. Your account and wallet

Every change to your balance is recorded in an auditable ledger. We never alter balances except through recorded transactions such as deposits, bets, settlements, withdrawals and approved adjustments.

Deposits are credited only after confirmation from the payment provider. We will never ask for your mobile-money PIN or one-time passwords.

4. Bets

A bet is accepted only when you receive a bet reference. Bets are accepted at the odds shown in your slip at the time of confirmation; if odds change you will be asked to accept the new price.

Bets are settled according to our Betting Rules. Void selections in a multiple are counted at odds of 1.00.

5. Withdrawals

Withdrawals may require identity verification and are reviewed before payment. A withdrawal is only marked paid when our payout provider confirms it.

6. Responsible gambling

You can set deposit, stake and loss limits, session limits, take a cooling-off break or self-exclude at any time from your account. Reductions apply immediately; increases apply after 24 hours.

7. Contact

Contact customer support using the details in the footer of every page.